Reference

Legal Terms That Cover Your Account

Your use of Te Baji depends on your local law and whether you are in an eligible region — we do not override that with marketing copy.

Bangladesh-region eligibility appliesbKash, Nagad, Rocket deposit rulesAccount holder responsibilityPolicy subject to local lawContact us for any account query
Te Baji Legal Terms That Cover Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Security around your account information is not an afterthought — it is part of how we run the platform day to day. Your account data is stored with encryption in transit and at rest. We do not sell personal data to third parties. Cookies on this site track session state and basic analytics; you can manage cookie preferences through your browser settings. If you want to request a copy of the data we hold on you, or ask us to delete your account records, contact support with your account ID and a written request.

Encrypted Account Access Login sessions use SSL encryption. We send an OTP to your registered mobile number for account access and for withdrawal requests above a set threshold.
Data Retention Policy We retain account records for the period required under applicable law. Once that period passes, inactive account data is deleted from our active systems.
Cookie Management Session cookies keep you logged in across the lobby. Analytics cookies are non-identifying. You can block non-essential cookies without losing account functionality.
Data Request Process To access or delete your account data, send a written request through live chat or email. Include your account ID so we can locate your records without delay.
POLICY SUPPORT CHANNELS

Reach Us About Your Account Terms

If a clause in these terms is unclear, or you need to raise a concern about your account status, our support team handles policy queries through the channels below. We aim to respond to written queries within one business day — for urgent account access issues, live chat is the quicker path.

Live Chat Available directly from the Te Baji lobby. For account access, withdrawal holds or policy clarifications, this is the fastest route to a response.
Email Support Send detailed policy or account queries to our support address listed in the contact section of your account dashboard. Keep your account ID in the subject line.
Help Centre Our account help section covers common policy questions including wallet verification steps, withdrawal conditions, and how eligibility is assessed for your region.

Common Questions About Our Terms

These questions come up regularly when you are reading through account policy for the first time. If your question is not here, reach out through the support channels above.

Yes. Access depends on your local law and eligible region. We do not determine what is lawful for you — that is your responsibility to check before opening an account.

Accounts that fail identity verification may be restricted or closed. Wallet-linked deposits via bKash, Nagad, or Rocket require a verified account before withdrawals are processed.

Yes. Send a written request through live chat or email with your account ID. We will confirm receipt and handle your request under applicable data rules for your region.

Where there is a conflict between a promotional communication and these base legal terms, these terms apply. Check the specific conditions attached to any offer in your account.

Contact support through live chat or email with a written request and your account ID. Data deletion follows the retention period required under applicable law in your region.

No. Our account policy covers your Te Baji account only. bKash, Nagad, and Rocket each operate under their own service agreements, which apply independently to your wallet transactions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.